Luma Health

An EHR-integrated patient access platform for medical groups and health systems, with self-scheduling, a smart waitlist, and AI agents for scheduling, reminders, and no-show recovery.

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AI features

• Smart waitlist offers open slots to patients waiting for the same appointment type and books them in the EHR
• AI agents follow up after a no-show or late cancellation until the patient rebooks
• Navigator AI helps patients schedule, cancel, reschedule and ask appointment questions
• Eligibility checks during scheduling; bi-directional EHR writeback

Pricing

Not published; demo required.

Best for

Medical groups and health systems that need EHR-integrated waitlists and automated no-show follow-up.

Watch out for

Built for larger medical organizations rather than solo offices. Luma's policies say it signs BAAs with customers. Outcome figures on its site are vendor-reported customer results.

Playbooks that use Luma Health

• AI Appointment Reminders for Dental and Medical Offices: Cut No-Shows Without Breaking HIPAA or the TCPA

Sources

• Luma Health schedule optimization
• Luma Health homepage
• Luma Health policies: introduction (BAAs)

Last verified 2026-10-20.